Effective Date: July 7, 2026
At Firefly Theatre & Circus, we strive to provide exceptional performances, events, workshops, and products. This Refund & Cancellation Policy explains when refunds, exchanges, and cancellations are available.
1. General Policy
Each purchase made through Firefly Theatre & Circus is subject to the refund terms outlined below. Certain products, services, performances, and events may have additional terms listed on the product or event page, which will take precedence where applicable.
2. Merchandise
If you are not satisfied with your purchase, unused merchandise may be returned within 30 days of delivery.
To qualify for a refund or exchange, merchandise must:
- Be unused and in its original condition.
- Include all original packaging and tags (where applicable).
- Be accompanied by proof of purchase.
Refunds will be issued to the original payment method once the returned item has been inspected and approved.
Customers are responsible for return shipping costs unless:
- the item arrived damaged;
- the incorrect item was shipped; or
- the item is defective.
3. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photographs of the item and packaging, if applicable
We will work with you to replace the item or issue an appropriate refund.
4. Performance Tickets
Unless otherwise stated, tickets purchased for Firefly Theatre & Circus performances are non-refundable.
If an event is:
Cancelled by Firefly Theatre & Circus
You will be offered one of the following:
- A full refund;
- A ticket exchange (where applicable); or
- A credit toward a future Firefly event.
Rescheduled
Tickets will normally remain valid for the new performance date.
If you are unable to attend the rescheduled performance, please contact us. We will make reasonable efforts to provide an exchange or credit, although this cannot be guaranteed.
5. Workshops and Classes
Cancellation requests must be submitted in writing by email.
More than 14 days before the start date
- Full refund, less any non-refundable registration or processing fees (if applicable).
7–13 days before the start date
- 50% refund or a credit toward a future Firefly program, at our discretion.
Less than 7 days before the start date
- No refund.
If your place can be filled from a waitlist, we may, at our sole discretion, issue a partial or full refund.
6. Programs Cancelled by Firefly Theatre & Circus
If Firefly Theatre & Circus cancels a class, workshop, camp, or event, participants will receive either:
- A full refund; or
- The option to transfer their registration to another available program.
7. Private Events and Entertainment Bookings
Deposits paid to secure entertainment bookings are generally non-refundable, as they reserve performers and production resources for your event.
If you cancel:
- More than 60 days before the event, any payments made beyond the deposit may be refunded.
- 30–59 days before the event, up to 50% of the remaining balance may be refundable, depending on costs already incurred.
- Less than 30 days before the event, no refund will normally be available.
If Firefly Theatre & Circus is unable to fulfill a confirmed booking due to circumstances within our control, we will work with you to reschedule the event or provide an appropriate refund.
8. Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash except where required by applicable law.
Gift cards may not be replaced if lost or stolen.
9. Digital Products
Unless otherwise required by law, digital downloads, online content, and other digital products are non-refundable once access has been provided.
10. Force Majeure
Firefly Theatre & Circus is not responsible for cancellations or delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather
- Natural disasters
- Government restrictions
- Public health emergencies
- Labour disruptions
- Power outages
- Venue closures
- Other unforeseen events
Where possible, we will work with customers to reschedule bookings or provide credits.
11. Refund Processing
Approved refunds are generally processed within 5–10 business days.
Depending on your financial institution or payment provider, it may take additional time for funds to appear on your account.
Refunds will be issued using the original payment method whenever possible.
12. How to Request a Refund
To request a refund or discuss a cancellation, please contact us as soon as possible.
Firefly Theatre & Circus
8540 Roper Road
Edmonton, Alberta T6E 6V4
Phone: (780) 758-9999
Email: [Insert Contact Email]
Please include your:
- Full name
- Order number or booking confirmation
- Date of purchase
- Description of your request
We will respond as quickly as possible and work with you to find a fair resolution.